Privacy Policy

Love is a Pillow takes the privacy of our customers very seriously. We promise responsible handling of all sensitive and personal customer information. The following details our policy regarding the information we collect from our customers and its uses.

This policy describes the customer information we collect and why; how we use this information and when (and if) we share it with third parties; the choices you can make about how your personal information is collected, used and shared; and the data security, accuracy and access measures we have adopted to protect customer information under our control from loss, misuse or alteration. We also provide you with information on how you can correct inaccuracies in the information. You can contact Love is a Pillow directly in reference to your privacy, using any of the means of communications outlined in this policy.

Personally Identifiable Information

What we collect and how we use it: The phrases “personally identifiable information” or “personal information” mean any information by which you can be identified, such as your name, address, telephone number, etc.

You can visit most of our web pages without telling us who you are or revealing any personal information about yourself. If we do collect such personally identifiable information, we typically use it for the purpose of enabling us to contact you directly, for contests and for promotions for example. The following are some examples of how such information might be collected and used:

Email Newsletter

Our email newsletter is used to communicate new product availability, store events, promotions and discounts. If a user requests to receive our email newsletters, they need to provide a valid e-mail address. Real names need not be used to request newsletters.

Contests and Promotions

Email addresses that are submitted for entry in a contest or sweepstakes are used for the purpose of determining and notifying a winner. We may also use the email address to send follow up newsletters. You may, at any point of time, inform us that you are no longer interested in receiving our newsletter, and we will remove your e-mail address from further mailings. Once a prize is awarded in any contest or sweepstakes, information related to the winner will be maintained for internal administrative and auditing purposes.

Purchasing Products

When purchasing Love is a Pillow products, we may ask you to provide certain information about yourself, such as your name, shipping/billing address, telephone number, email address, credit card information, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide the information we request, you may be unable to purchase products, or access certain services, offers and content on our web site.

Effective March 27, 2014, the personally identifiable information that you provide to us and information about your order may be combined with other personally identifiable information (such as demographic information and past purchase history) available from our records and other sources. This information will be used to make our future marketing efforts more efficient. This information may also be shared with our third party service providers that assist us with our marketing efforts and with other marketers whose products or services we feel may be of interest to you. If you prefer that we do not share your personal information with other marketers, please email us at customerservice@loveisapillow.com

Technical Information

If you require technical support, we will ask you for information necessary to analyze and resolve the issue — such as information about your computer hardware and software, internet connection details, and the nature of the problem you are experiencing.

You will always be the person to make the ultimate decision whether to proceed with any activity that requests personally identifiable information. If you do not wish to provide the requested information, however, you may not be able to complete the transaction. We occasionally make names and addresses (but never e-mail addresses) available to companies whose products we think may interest you, unless you have told us not to. If you do not wish to receive these offers please contact us by email at customerservice@loveisapillow.com or by telephone at (914) 684-0700. In addition, Love is a Pillow may retain the services of outside contractors to provide technical and business services for us. We require that these contractors keep the personally identifiable information of customers secure and confidential. We also require that these contractors use personal information only on behalf of Love is a Pillow.

Please be advised that in certain instances, it may be necessary for Marc Jaffe Studios, LLC to disclose your personal information to government officials or otherwise as required by our legal obligations.

Opting Out

How you can access, change, or delete your information and preferences: We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us please let us know by sending your written request via email to customerservice@loveisapillow.com, or via postal mail to Love is a Pillow . 31 Westchester Ave White Plains, NY 10601. You may also contact us at 914-684-0700. Please provide your full name, mailing address, email address, and phone number when making this request. Include your email address, full name, and specifically what information you do not want to receive. Please note that it may take up to two weeks for your request to become effective.

You may, at any time, access and verify, correct, update or remove your personal information and preferences on-line at www.theaffairsoftheart.com and/or by contacting us by email at customerservice@loveisapillow.com or by telephone at 914-602-3600.

Cookies

Love is a Pillow may use cookies from time to time. A cookie is a unique text file that a web site can send to your browser software. Cookies enable a Web site to tailor information presented to you based on your browsing preferences. Love is a Pillow may use cookies to personalize pages you view, mark or unmark links, or to remember your preferences. If you do not want Love is a Pillow to deploy cookies in your browser, you can set your browser to reject cookies or to notify you when a Web site tries to put a cookie in your browser software. Rejecting cookies may affect your ability to use of some of the products and/or services at our web site.

Love is a Pillow may also use cookies to track your visit to our Web site. While our Web servers may automatically log your IP address, this information does not identify you and you remain anonymous.

Web Site Traffic

We may track domain names, IP addresses, browser types, resolution, etc. from people who visit our site. We use this information to track aggregate traffic patterns throughout Love is a Pillow Web site. Such information is not correlated with any personal information.

Security

Your Love is a Pillow account information is password-protected for your privacy and security. Love is a Pillow will never ask you for your password in an unsolicited phone call or e-mail. You are responsible for maintaining the secrecy of your password and account information. Remember to sign out of your account and close your browser window when you have completed your shopping to help ensure that others cannot access your personal information.

In addition, when you submit sensitive information via the checkout on our web site, such as a credit card number, that information is encrypted and protected by Secure Sockets Layer (SSL) encryption technology.

Links to Third Party Sites

Please be aware that our site may contain links to other sites hosted by third parties. Love is a Pillow does not control and is thus not responsible for the content or privacy practices and policies of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.

Policy Changes

Love is a Pillow reserves the right to change, modify or amend this policy from time to time. If we make any significant changes to this policy, we will post those changes on this web site. Such changes will become effective upon such posting, unless explicitly stated otherwise. Love is a Pillow encourages you to periodically review this policy to be informed of how we collect, use and protect your information.